Our Policies

Shipping/Returns/Privacy

At Cuban Cigar Wholesale, we use a Secure Web Server to guarantee absolute confidentiality.

After submitting your order you receive immediately our order confirmation.

Delivery is always via air-mail and ranges between 5-10 days (Europe) and 10-15 days (for the rest of the world), always guaranteed! We continuously update all brands and stock and always try to offer the highest quality products at the most competitive tax-free prices! We highly appreciate your kind feedback anytime to improve this website and our customer service. You may find here below valuable information on ordering and shipping which should be read carefully.

Ordering Information

We use an Online Order Form. If you want to order any item, please add it to your Shopping Cart and click the “CHECKOUT” button. At the end you will find the Total Price, summing up the ordered item (or items) plus shipping. The final price is quoted in United States Dollars, whereas for the exact price in your local currency please check “The XE Currency Converter” at the bottom of the home page and the other sub-pages within the site.

All orders must be placed online via SSL secure payment form.

You may order as many items as you want from us. We require a MINIMUM ORDER of US$999.00 (including shipping).

We accept all major credit cards (American Express, MasterCard, Visa, etc; we do not, however, accept Discover Card) and various other methods of payment.

Please note that you may be liable for all duties, tariffs, taxes and other restrictions. Should there be other applicable customs duties at destination, these would be paid on receipt of shipment by the consignee, since tobacco-related laws differ from country to country.

Tobacco-related laws differ in various countries and territories. Customers should be taking on their absolute responsibility the introduction of Cuban Cigars into their respective country or territory.

Refund Policy: If for any reason you are not satisfied with your purchase we will be issuing a full refund, upon receipt of the product shipped back to us or alternatively we can replace this product with other from our inventory.

Any information provided by you will be kept strictly confidential and is being transmitted on a secure document and in an encrypted form.

Shipping Information

We can offer various shipping modes, so please contact us via email at sales@cubancigarwholesale.com in order to determine the shipping mode & applicable cost.

We ship our cigars in their original boxes and pack them in plastic air-vacuum bags so they will be reaching you in perfect condition.

Our international shipments are undertaken either via registered air-mail (with tracking number) or regular air-mail, depending on the country of destination and the special circumstances concerning specific destinations (in order to ensure better delivery terms & conditions). To ensure that you receive your shipment, we send by Swiss Post Registered Airmail – with tracking number.

Secure Information / Privacy Policy

To guarantee confidentiality and safety of our customers and patrons, their personal information will be sent on a secure document and in an encrypted format. All orders must be placed online via SSL secure form.

All of the information that you would be submitting will be kept strictly confidential and will not be released to any other company or entity (no mailing lists!). We value your feedback and input!

The first time you will be registering on this site we will be recording your name and address details, as well as your password. We will also be placing your e-mail on a “cookie” in your computer. This way, the next time you will be ordering from us, you never have to re-entering your information, although you can always modify it. If you want to place an order from another computer, you only have to put in your e-mail and password in order to locate your information.